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650-173 : SBCSAM Smart Business Communication Systems for Account Managers Test Papers

Here are the questions for 650-173. It is a 20 question exam.

1. Who are two Key competitors in the SMB market? (Choose two)

A. 3Com
B. Avaya -
C. Huawei
D. Juniper Networks
E. Nortel-

Ans : Avaya, Nortel


2. What does Cisco SMARTnet provide?

A. call processing and call handling features
B. hardware replacement and software updates
C. sales tools, such as Quote Builder
D. VPN security for mobile and home office workers

Ans : B

3. Which three features does the Cisco UC520 support?

A. Cisco Unity Express
B. distributed routing
C. Storage Area Networks
D. analog devices
E. Telepresence

Ans : A,B,D

4. When creating demand with business decision makers, which two SMB challenges should be your fous?

A. lack of resources
B. competitive pressure
C. securing business assets
D. operational efficiency
E. investment protection

Ans : B,D

5. What resource would you recommend to a new Cisco partner for a variety of tools?

A. Steps to Success
B. Unified Communications for SMB
C. Channel incentive program
D. Partner Central

ANS : D

6. What are two ways you can build credibility with decision makers?

A. discuss and compare competitor features
B. research the vertical industry
C. match current system features to SBCS solution features
D. demonstrate business impact

Ans : B,D

7. If a customer objects that the SBCS solution is too expensive, what are two response areas to highlight?

A. initial cost
B. operating costs
C. competitor prices
D. inidivdual feature costs

Ans : A,B

8. What is a useful tool to get solution requirements and pricing in the sales process?

A. Quote Builder
B. Smart Assist
C. Partner Central
D. Visio

Ans : A

9. What describes the consultative sales process for SMB’s for Unified communications?

A. Steps to Success
B. Campaign Builder
C. Smart Business Roadmap
D. Partner Central

Ans : C

10. Which two benefits will a client see from adding a Tireless LAN Controller to their Smart Business Communications System? (Choose two)

A. allow for guest access
B. increase connection speeds
C. additional access points
D. network management with CLI

Ans : A,C

11. What Cisco CE520 feature optimizes quality of service?

A. Cisco Configuration Assistant
B. Cisco Smartports
C. Cisco Network Admission Control
D. Cisco Smart Assist

Ans : B

12. What needs to be done for an out-of-box setup of the Cisco CE520?

A. Load application with an easy configuration wizard
B. Configure with Cisco Configuration Assistant
C. Connect physical cables for all devices
D. Configure with a CLI through the Cisco UC520

Ans : B

13. What is the primary benefit of Cisco Smart Assist?

A. quick access to online help
B. reduce set-up time for new devices
C. ease of call forwarding and paging
D. simple configuration of network settings

Ans :B

14. The Cisco UC520 provides integrated WLAN connectivity to mobile clients for which technology?

A. voice only
B. data only
C. data and voice

Ans : C

15. Which application plays a part in the deployment of Cisco device managers in a network?

A. Cisco Smart Assist
B. ARC Express
C. IPsmartSuite
D. Cisco Monitor Manager

Ans : D

16. Which two CRM servers all Cisco Unified Call Conector to be configured for connectivity?

A. Siebel
B. Microsoft Dynamics
C. ACT!
D. Salesforce.com
E. Oncontact

Ans : B,D

17. Which two functions does the Cisco Configuration Assistant provide? (Choose two)

A. device discovery
B. call forwarding
C. call routing configuration
D. command line configuration
E. wireless connectivity

Ans : A,C

18. What are two connection options for local Cisco Configuration Assistant deployment? (Choose two)

A. Connect remotely via a metropolitan area network
B. Connect directly to any access point
C. Connect directly to a UC520 PoE port
D. Connect to an IP Phone PC port

Ans : C,D

19. which four vertical markets is IPSmartSuite focused? (Choose four)

A. automotive
B. legal
C. healthcare
D. manufacturing
E. financial
F. retail

Ans : B,C,D,F

20. The Cisco 521 Wireless Express Access Point used in the Smart Business Communications System can be configured to operate in which mode?

A. standalone mode only
B. controller-based mode only
C. either standalone mode or controller-based mode

Ans : C